THE SAPPHIRE LIFESTYLE

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Frequently Asked Questions — BC Products

Quick answers to common questions about our products and services.

To access BC services, you must meet the following requirements:
• Be 18 years or older.
• Hold a valid South African ID or Passport.
• Foreign nationals must provide a valid passport or authorized residency documents.

1. Funeral Cover
Cash pay-outs of up to R50,000 for dignified send-offs.
Tailored plans for individuals and families.

2. BC Pay
Physical and virtual debit cards.
Cashback rewards, lifestyle perks, and instant payments.

3. BC Business Solution
White-label platform for funeral operators and repatriation partners.
CRM, payment fulfilment, and cross-border support.

• Sign up directly on our website by selecting your preferred package.
• Apply via WhatsApp or our Mobile App (coming soon).

You can pay your policy premiums or reload your BC Pay card using the following methods:

1. EFT (Electronic Funds Transfer)
Supported banks:
- FNB
- Capitec

2. In-Store Payments at Major Retailers
- Shoprite
- Usave
- Checkers
- House & Home
- OK Furniture
- South African Post Office

• Email your claim documents to: claims@bimaconcepts.co.za
• Or use our online Claim Submission Form.

Our claims team will follow up via your selected communication channel.

• Natural Causes: 6-month waiting period.
• Suicide: 12-month waiting period.
• Accidental Death: Immediate cover upon first premium payment.

Standard Courier: Delivery within 7–9 working days.
Express Courier: Delivery within 3–5 working days.